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Medicare Counseling

Medicare Counseling helps individuals and families understand how to navigate the Medicare system and secure supplemental insurance to meet their changing healthcare needs. The Medicare Assistance Program provides information, assistance and encouragement to individuals and families in matters related to Medicare. We also reach out to the community by speaking to groups about Medicare as it relates to individuals, the disabled, and caregivers.  

Services offered:

Individual counseling to assist with:

  • Understanding Medicare benefits

  • Selecting the best Medicare  supplement plan

  • Enrollment in prescription drug plans

  • Enrollment in Medicare Advantage plans

  • Help with enrollment in assistance programs from other state and federal sources.

  • Medicare appeals

  • Replacing lost Medicare and Social Security Cards.


Our Community Outreach includes:

  • The ABC’s of Medicare

  • Connections to other community resources



For additional Medicare Resources:


Open to those who are new to Medicare, current beneficiaries, or caregivers in the Kansas City metropolitan area. We also serve as a resource for professionals such as social workers, case managers, and medical personnel. 

Where to begin

For information and/or an appointment, call 816-753-0494 or email Tina Patterson at

We are proud to partner with:

Volunteer Opportunities

Medicare Counselor – Provide one-on-one assistance to individuals and their families about Medicare and related retirement issues. Training is required and provided. 

Learn More about Volunteer Opportunities!

Additional Medicare Resources:

If you have a friend or loved one in a nursing home and the pharmacy has asked you to contact the KC Shepherd’s Center, please use this form (Prescription Drug Coverage – Nursing Home –) to send us the required information.  It usually take two days for the information to be entered. As soon as a program is chosen, all information will be returned to the sender by mail.


 - Time to talk about Medicare? Medicare Maze by David Hooper

 - Planning for Your Retirement


 - The Cost of Not Caring: Stigma Set in Stone by Liz Szabo, USA Today

Additional Medicare Resources

9200 Ward Parkway, Suite 200

Kansas City, MO 64114

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Our Mission is to support, celebrate and empower older adults, fostering independence and connection.

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