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Problems plague health insurance website on deadline day

KANSAS CITY, Mo. -- The website was down early Monday, and later, new users couldn't create accounts for a while. It was deadline day, and even those who already had accounts encountered long waits to pick plans.

Barron Gibbs and a navigator at the Shepherd's Center sat listening to music coming from the phone. They're on hold for the call center after hitting a brick wall at

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